Ticket FAQ

How to book tickets

Tickets for all Ventnor Fringe events are sold separately. There is also a wide range of free areas and performances to see. Tickets are sold exclusively by the Ventnor Exchange Box Office which provides one central place to book tickets for any performance at the Fringe. 

How to book

Ticketing FAQs

Do you charge booking fees?
We operate a transparent ticketing policy which means that all booking fees and card charges are included in the advertised ticket price. What you see advertised is what you pay with no surprise fees added, whether booked online, over the phone or in person. You can pay by card or cash.

Can I get a refund or exchange?
From the moment that the transaction is completed, all Ventnor Fringe tickets are non-refundable and non-exchangeable unless a show is cancelled or the particulars of the show change in a substantial way (For example, the date of the performance is changed) that results in you being unable or unwilling to attend, in which case we will let you know and reimburse the price of the tickets as soon as possible.

I’m going to arrive late, is that ok?
If you arrive late for an event for which you have tickets, you may not be allowed to enter. The venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

Ventnor is particularly busy during the festival, and this affects travel times so please make sure you have enough time to get to your show.

 

Do I need to print my tickets?
Physical tickets are available on request when booking in person from Ventnor Exchange. However when booking online or over the phone you will be sent ‘e-tickets’ to the email address you provide. We do not post physical tickets in an effort to reduce waste.

All Ventnor Fringe venues will accept digital copies displayed on a phone or tablet to avoid you having to print tickets at home. If you loose your tickets you will need to show ID to be allowed entry. This must be a Passport, Driving Licence or Pass Card.

Are age restrictions on events enforced?

Ventnor Fringe asks all artists to provide guidance on age suitability for their performances. This information is included on all event listings and is intended as a guide to help parents make informed decisions, but is not a ban on younger audiences. Events with an 18+ listing may be enforced and ID required, especially in the case of certain gigs or burlesque/cabaret performances. 

Does my baby require a ticket?

Tickets to shows are sold on a ‘per seat’ basis, so babies in arms are able to attend free without the need for a ticket. All children needing their own seat (generally 3+) will require a valid ticket.  

 

Event FAQs

Are dogs allowed at the festival?

Well behaved dogs are welcome in all outdoor areas and festival bars. However, with the exception of guide dogs, no pets are allowed into venues during performances. Please also note that some ‘pop up’ venues such as churches or private homes may have their own rules on allowing entry to dogs. 

Contact Us

General Enquiries 
hello@vfringe.co.uk

Participant/Artist Enquiries 
artists@vfringe.co.uk

Free Fringe Participants
free@vfringe.co.uk

Press Enquiries
jack@vfringe.co.uk

Volunteers
mhairi@vfringe.co.uk