Tickets

Do you charge booking fees?
We operate a transparent ticketing policy which means there are no booking fees charged on any tickets, whether booked online, over the phone or in person. You can pay by card or cash.

Can I get a refund or exchange?
From the moment that the transaction is completed, all Ventnor Fringe tickets are non-refundable and non-exchangeable unless a show is cancelled or the particulars of the show change in a substantial way (For example, the date of the performance is changed) that results in you being unable or unwilling to attend, in which case we will let you know and reimburse the price of the tickets as soon as possible.

I’m going to arrive late, is that ok?
If you arrive late for an event for which you have tickets, you may not be allowed to enter. The venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

Ventnor is particularly busy during the festival, and this affects travel times so please make sure you have enough time to get to your show.