Do you charge booking fees?
We operate a transparent ticketing policy which means there are no booking fees charged on any tickets, whether booked online, over the phone or in person. You can pay by card or cash.
Can I get a refund or exchange?
From the moment that the transaction is completed, all Ventnor Fringe tickets are non-refundable and non-exchangeable unless a show is cancelled or the particulars of the show change in a manner that results in you being unable or unwilling to attend, in which case we will let you know and reimburse the price of the tickets as soon as possible.
I’m going to arrive late, is that ok?
If you arrive late for an event for which you have tickets, you may not be allowed to enter. The venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.
Ventnor is particularly busy during the festival, and this affects travel times so please make sure you have enough time to get to your show.
Do I need to print my tickets?
Physical tickets are available on request when booking in person from Ventnor Exchange. However when booking online or over the phone you will be sent ‘e-tickets’ to the email address you provide. We do not post physical tickets in an effort to reduce waste.
All Ventnor Fringe venues will accept digital copies displayed on a phone or tablet to avoid you having to print tickets at home. If you loose your tickets you will need to show ID to be allowed entry. This must be a Passport, Driving Licence or Pass Card.
Will the event go ahead if COVID restrictions are still in place?
Restrictions on events and venues are now due to be lifted on 19th July, just in time for the festival, which will take place from Friday 23rd July – Sunday 1st August.
We’re optimistic that this will be the case, but as we’ve all learnt over the past 18 months nothing is certain and we need to make sure we’re prepared for any eventuality. With that in mind we’re made a few changes to this year’s event:
Once a performance has sold more than it’s socially distanced capacity ‘standby tickets’ will become available. There are tickets that will be valid if Government restrictions are eased before the festival. However, if restrictions are extended and social distancing has to be kept at the current recommended levels, these tickets will be fully refunded.
We’ve made the difficult decision not to produce a printed brochure this year. Rules on restrictions are not likely to be confirmed until 12th July and we don’t want to produce a programme with inaccurate information. Instead, we’ll be producing ‘Venue Timetables’ which you’ll be able to download from our website and print at home, or pick up copies from Ventnor Exchange.
To accommodate the possibility of social distancing we’ve had to make alterations to a small number of events already on sale. This has included moving some acts to larger venues, or adding additional performances. All ticket holders affected will be contacted directly by our team.
Although some events will be announced sooner, we’ll be revealing the full line up for the Free Fringe after the Government announcement on 12th July.
Thank you to everyone for all of your patience and support in these challenging times, we’re going to do everything we can to bring live performance back to the Isle of Wight and can’t wait to see you this summer!